Terms of Service / Frequently Asked Questions

Overview

SendSweep (“we,” “our,” or “us”) provides services that enable users to send SMS, MMS, and E-mail messages, manage their contacts, and streamline communication processes. By using our app, website, or services (collectively referred to as the “Services”), you agree to the following terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using SendSweep, you confirm that you are at least 18 years old and agree to these Terms of Service. If you do not agree, please refrain from using our Services. You, the customer, accessing or using our Services is a self-attestation that you meet the aforementioned criteria and agree to all of these terms of use.

2. Use of Services

Personal Responsibility: You agree to use SendSweep for lawful purposes and comply with all applicable laws.
Prohibited Content: You agree to not send messages that are spam, fraudulent, abusive, or otherwise violate any laws.
Account Security: You are responsible for maintaining the confidentiality of your account and password and all content sent from the SendSweep or that is stored on the SendSweep app.

3. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data.

4. Message Content

User-Generated Content: SendSweep is not responsible for the content of messages sent using the app. Users are solely responsible for the content and messages they send or share.
Compliance: By using SendSweep, you agree to ensure that your messages comply with the Telephone Consumer Protection Act (TCPA) and other applicable regulations.

5. Limitation of Liability

SendSweep is provided “as is” without warranty of any kind. We are not liable for any damages arising from your use of the Services, including but not limited to missed messages, data loss, or service disruptions.

6. Termination

We reserve the right to suspend or terminate your account at any time if you violate these Terms of Service or use the Services in a manner that could harm us or others.

7. Changes to Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted signifies your agreement to the new terms.

8. Contact Us

If you have any questions about these Terms, please contact us at sendsweep@gmail.com.

Frequently Asked Questions

General Questions

1. What is SendSweep? SendSweep is an app designed to simplify messaging. You can send SMS, MMS, and E-mail messages, manage contacts, and streamline your communication workflow.

2. Is SendSweep free to use? SendSweep offers a 14 day free trial version with all features. If a user wishes to continue use of the SendSweep app after the 14 day free trial period, the user must purchase a monthly or yearly subscription.

3. Can I use SendSweep on multiple devices? Yes, you can log into your SendSweep account on multiple devices with different user credentials. One device is allowed per unique username and password.

4. What types of messages can I send with SendSweep? You can send SMS messages, multimedia messages (MMS), and E-mails, including images, videos, PDFs, and audio files (up to 1MB).

Technical Support

5. Why am I receiving an error when sending an MMS? Ensure your APN settings are configured correctly and your file size meets the attachment limits. Contact support if the issue persists.

6. Can I retrieve sent messages? SendSweep does not store your message history on our servers for privacy reasons. Ensure you back up messages locally if needed. Use the native, default messaging app on your device for viewing all messages. The SendSweep app does not handle message viewing natively.

7. How do I configure APN settings? The SendSweep app will automatically detect APN settings and enter them manually in the settings menu. If you switch carriers or phone numbers you may need to update these settings automatically.

8. Will I lose my data in the SendSweep app if I uninstall it? The SendSweep app will not store your data on our servers. If you uninstall the SendSweep app without backing up your data, you will lose it.

Privacy and Security

9. How does SendSweep handle my data? We prioritize your privacy and only collect the data necessary to provide our Services. Refer to our Privacy Policy for more details. We do not sell our SendSweep customer’s data. Our SendSweep customer’s data is excluded from our phone number, e-mail address, and physical address databases. We will never ask you for your social security number or driver license number.

10. Is my data encrypted? Yes, we use encryption to protect your data in transit and at rest.

Troubleshooting

11. Why is my .pdf file not uploading? SendSweep restricts MMS message attachments to 1MB. If your file exceeds this limit, compress it or choose a smaller file.

12. What should I do if my message fails to send? Check your internet connection, APN settings, and recipient’s phone number. If the issue persists, contact support.

Contact and Feedback

13. How can I contact support? You can reach our support team at sendsweep@gmail.com.

14. Can I suggest new features? Absolutely! We value user feedback. Please email your suggestions to sendsweep@gmail.com.

Subscription and Billing

15. How do I upgrade to a premium plan? You can upgrade via the app’s subscription page or the SendSweep website. Payment options include credit/debit cards and in-app purchases. Paid app log in credentials will be E-mailed to the E-mail Address that you provided at the time of your purchase within 48 hours after your purchase. We have to set up your account on our end and this may take up to 48 hours after your purchase. If you did not receive your paid log in credentials within 48 hours after your purchase contact support at sendsweep@gmail.com.

16. What is the refund policy? Full refunds are only available for purchases made within the last 30 days. Contact sendsweep@gmail.com for assistance.

Thank you for using SendSweep! If you have additional questions, please don’t hesitate to reach out.

Our full refund policy lasts only 30 days after your purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or partial refund.

To complete your refund, we require a receipt or proof of purchase.

Please submit this information to sendsweep@gmail.com to start your refund process.

There are certain situations where only partial refunds are granted at the discretion of SendSweep staff.

Refunds

Once your refund E-mail to sendsweep@gmail.com is received and inspected, we will send you an email to notify you that we have received your refund E-mail. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sendsweep@gmail.com.

Sale items

Only regular priced items may be fully refunded. Sale items may be partially refunded.

You must notify SendSweep.com of all instances that you are purchasing products from us on behalf of other people.

Hold Harmless

By using our products and services you agree to hold SendSweep.com and all of it’s staff members and associates harmless of how you use our products and services. We reserve the right to terminate service to any client, customer, or person at anytime for abuse or misuse of our products and/or services.

By purchasing a monthly or yearly subscription to our SendSweep app, or any of our other products or services, you do not own any monetary stake or ownership in SendSweep.com.